Angela is very upset. As the Coordinator of the Group Home she has worked hard to be supportive and caring towards her staff. She has been proud of her team, their good relationships, and their low turnover. She has provided many staff recognition and fun activities. But lately she is hearing only complaints. A recent staff survey revealed that staff feels that management undercuts them with the youth. Staff have issues with her, the unit supervisor, and the therapist. Furthermore, Angela is starting to not like the staff much, either. The team has asked for an outside consultation.
Day-to-day life was altered so swiftly and thoroughly as a result of COVID-19—a collective whiplash. As a result, many may feel frustrated, lonely, or are mourning the way things changed and the normal activities we are now unable to do. We may be saddened by losing loved ones or by being unable to visit them. But we may also be finding some sources of joy or re-calibration within this time.
Are you wondering what a trauma-informed care initiative could do for your agency? Trauma-informed care has become a catch phrase of sorts, but what does it really mean? Here's a brief overview of what the change process looks like and what it could feel like for your staff.