In honor of 25 years of Risking Connection®, this series explores the heart of the Risking Connection Change Model: R.I.C.H. relationships – those that exemplify Respect, Information, Connection, and Hope – and the real challenges of living them out. These are the areas where we struggle, stumble, and sometimes become less than helpful to our clients and each other. 

In the final post of this series we turn to Hope.

Hope is the foundation on which all the other qualities rest. In the dictionary hope is defined as: “to cherish a desire with anticipation;” “to desire with expectation of obtainment;” and “the feeling that what is wanted can be had or that events will turn out for the best.” A RICH relationship in itself creates hope, independently of the external reality.

In honor of 25 years of Risking Connection®, this series explores the heart of the Risking Connection Change Model: R.I.C.H. relationships – those that exemplify Respect, Information, Connection, and Hope – and the real challenges of living them out. Join LaVerne Baker Hotep and Patricia Wilcox, LCSW, on November 12th to learn more about how R.I.C.H. relationships are healing relationships.
Now we turn to Connection.

Connection is the central concept in a trauma-informed approach. People heal within relationships. Our programs should offer our clients R.I.C.H. relationships and train staff how to utilize these relationships for the most powerful healing.

In honor of 25 years of Risking Connection®, this series explores the heart of the model: R.I.C.H. relationships – Respect, Information, Connection, and Hope – and the real challenges of living them out. Join LaVerne Baker Hotep and Patricia Wilcox, LCSW, on November 12th to learn more about how R.I.C.H. relationships are healing relationships.

In the first of the series, we discussed the role of Respect in R.I.C.H. relationships. Next, we'll focus on Information.

As part of celebrating the 25th Anniversary of the Risking Connection® (RC) training program, we are sharing short RC Sampler Sessions this fall, covering some of its most essential concepts.  One central concept in the Risking Connection Change Model is that the path to healing is through the acronym "R.I.C.H. relationships" – those that embody Respect, Information, Connection and Hope. Over time in our work with client agencies, we have collected many inspiring examples of how staff demonstrate R.I.C.H. with their clients and with each other – but it isn’t easy. Let's explore what is hard about R.I.C.H. in this series of posts.

These are the areas where we struggle, stumble, and sometimes become less than helpful to our clients and each other. Let’s look at each part of R.I.C.H. and discover what is hard about it and how we can overcome the challenges.

As we discussed in a previous blog post, the Traumatic Stress Institute recognized that while our curriculum included some discussion of social justice, there was much more we could do to focus on and foster discussion about racism.  We understand that it is impossible to separate trauma and racism; racism is a common source of trauma.

The Traumatic Stress Institute of Klingberg Family Centers (TSI) offers a transformation method to help organizations move toward more trauma-informed care. TSI currently serves 86 agencies in North America and our clients include treatment agencies, schools, head start providers, juvenile justice providers, and hospitals, amongst others.

Every agency that implements trauma-informed care wonders about an apparent conflict with productivity standards. For example, one of our clients asked: “Have you yet to encounter a system that has figured out how to make productivity standards and trauma informed care co-exist? I am starting to feel that it isn't possible, as productivity standards are what provide revenue for agencies and programs but also are the reason why a work-life balance feels unimaginable.”

As part of our Whole System Change Model, the Traumatic Stress Institute offers training to trainers of foster parents. This sort of training requires honoring the unique position and perspective of foster parents, and so it is a different situation than training staff.

The Traumatic Stress Institute is part of Klingberg Family Centers, a social service agency in New Britain, CT with a wide range of programs that support children and families struggling with issues of trauma.

Angela is very upset. As the Coordinator of the Group Home she has worked hard to be supportive and caring towards her staff. She has been proud of her team, their good relationships, and their low turnover. She has provided many staff recognition and fun activities. But lately she is hearing only complaints. A recent staff survey revealed that staff feels that management undercuts them with the youth. Staff have issues with her, the unit supervisor, and the therapist. Furthermore, Angela is starting to not like the staff much, either. The team has asked for an outside consultation.