Every agency that implements trauma-informed care wonders about an apparent conflict with productivity standards. For example, one of our clients asked: “Have you yet to encounter a system that has figured out how to make productivity standards and trauma informed care co-exist? I am starting to feel that it isn't possible, as productivity standards are what provide revenue for agencies and programs but also are the reason why a work-life balance feels unimaginable.”
These two are neither opposites nor mutually incompatible. In fact, good trauma-informed care should ultimately improve productivity.
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As part of our Whole System Change Model, the Traumatic Stress Institute offers training to trainers of foster parents. This sort of training requires honoring the unique position and perspective of foster parents, and so it is a different situation than training staff.
The Traumatic Stress Institute is part of Klingberg Family Centers, a social service agency in New Britain, CT with a wide range of programs that support children and families struggling with issues of trauma.
While preparing my presentation for the Joint Commission Behavior Health Conference next week (it’s not too late to register!), I remembered that one of our proudest moments during our last survey was when the surveyor remarked that this was a special agency.
Angela is very upset. As the Coordinator of the Group Home she has worked hard to be supportive and caring towards her staff. She has been proud of her team, their good relationships, and their low turnover. She has provided many staff recognition and fun activities. But lately she is hearing only complaints. A recent staff survey revealed that staff feels that management undercuts them with the youth. Staff have issues with her, the unit supervisor, and the therapist. Furthermore, Angela is starting to not like the staff much, either. The team has asked for an outside consultation.
Day-to-day life was altered so swiftly and thoroughly as a result of COVID-19—a collective whiplash. As a result, many may feel frustrated, lonely, or are mourning the way things changed and the normal activities we are now unable to do. We may be saddened by losing loved ones or by being unable to visit them. But we may also be finding some sources of joy or re-calibration within this time.
Looking to begin your program's transformation to trauma-informed care but don't know where to start? Or don't have the funding to invest in a whole-system change initiative right now? Here are some suggestions:
Are you wondering what a trauma-informed care initiative could do for your agency? Trauma-informed care has become a catch phrase of sorts, but what does it really mean? Here's a brief overview of what the change process looks like and what it could feel like for your staff.